We understand the coronavirus pandemic made 2020 a very difficult year.
That’s why, in April last year, the Government put a temporary pause on raising and recovering any overpayments people may have incurred. This pause helped reduce pressure on budgets during this time.
That pause has now ended. This month, we’re contacting people who owe money to support them to make repayments in a way that works for them.
If you owe money, we’re here to help you.
We can work with you to help you understand the reason for the overpayment, and set up a repayment plan that best suits your situation.
You can also manage any repayments using the ‘Money You Owe’ service in your Centrelink online account through myGov and Express Plus Centrelink mobile app.
We recognise that some people are still doing it tough and we have a range of support services available including specialist staff, such as social workers, who can provide short term counselling, information and referrals to other services.
We also encourage people to contact us on their regular payment line if they need support. More information is also available on our website at: servicesaustralia.gov.au/debts
We’ve also been working hard to make things easier for our customers and to prevent overpayments from happening at all. The introduction of simplified income reporting late last year will help ensure people are paid the right amount for their situation from the outset.
Until next time.
If you have a question of a general nature for Services Australia general manager Hank Jongen, simply email firstname.lastname@example.org with Hank in the subject line.